Frequently Asked Questions

If you do not see a FAQ below which relates to your specific question please submit your question or concern to this form.

I have never received an Evangelism Planner CD-rom. Where can I get one?

Is the Evangelism Planner CD-rom and Plan-It software compatible with both Windows and MAC platforms?

Is the Evangelism Planner network compatible?

I cannot open a PowerPoint presentation. What can I do?

I want to use the automatic email function, but I do not know what the outgoing mail server information is for my internet service provider. What can I do?
Whenever I select the “Save & Send Email” in the Edit Task or Edit Event windows, I get an error message. What is wrong?

Whenever I select the “Save & Send Email” in the Edit Task or Edit Event windows, no email is generated.

Whenever I select a button with a bold blue font in it, nothing happens or it launches my Internet Explorer indicating that the “page cannot be found.” What is wrong?

When I attempted to install the Plan-it software, the set-up process stopped before it completed the installation. What can I do?

When I attempted to install the Plan-it software, it stopped and I get an message saying that I must have Internet Explorer 5.1 or above installed on my computer. What can I do?

When I open a PDF document from the Evangelism Planner interface, the document opens but it is behind the interface. How do I get the document to open in front of the interface?

I am using Windows ME. Can I import vendors and contacts into my contact database in Plan-it from Outlook?

When I am in the “LifeWayEvangelism Resources” category on the Evangelism Planner CD, when I select “How to Start New Units” and then select the “Birthing Video,” the video does not play. What is wrong?

When I put the Evangelism Planner CD in my computer nothing happens. What can I do?

When I try to install the Plan-it software I get an error saying it cannot open "planitsetup.exe." What should I do?

Why does the Plan-it software load the .NET platform on my computer?

When I try to install the Plan-it software I get an error message that I cannot understand (i.e. - process id=0x0504 (1284) Thread id-0x470 (1136) debug cordbg.exe la 0x504). What should I do?

I cannot install the Plan-it software on my computer because my hard drive has a drive letter assignment other than C:. How can I install the software on my computer?

When I try to print an individual task list from the "Edit Event" window I get an error. What should I do?

I don't want Plan-it 'check for update' to start automatically. How do I prevent it from coming up at startup?

I have been using Plan-it successfully and suddenly I'm getting an error. What should I do?

I have just installed the PlanIt software on my Vista machine. When I try to run the program, I receive the following error message: "Could not find the database! Should be on the same directory as Events Planner!" How can I install the program?

Can I copy the Evangelism Planner contents on my computer?

I have never received an Evangelism Planner CD-ROM. Where can I get one?

You can request a CD-ROM by calling calling the Evangelism Department of your Southern Baptist state convention.

Is the Evangelism Planner CD-ROM and Plan-It software compatible with both Windows and MAC platforms?

The Evangelism Planner CD-ROM and Plan-It software are fully compatible with Windows 98 and later. There is no MAC compatible version available at this time.

Is the Evangelism Planner network compatible?

No, the Evangelism Planner is designed to work on a stand alone PC only.

I cannot open a PowerPoint presentation.  What can I do?

You must have Microsoft's PowerPoint software or a free PowerPoint viewer installed on your computer.  A free PowerPoint viewer is available at www.microsoft.com.

If you have a free PowerPoint viewer installed on your computer and you cannot open a PowerPoint presentation, follow the steps below:

1. Click on your "Start" button
2. Select "All Programs"
3. Find the "PowerPoint Viewer" on your list
4. Click it to run the program.
5. In the "Look in" dialogue box navigate to your CD-ROM drive
6. Double-click on the "fscommand" folder
7. Double-click on the "personal" folder
8. Double-click on the "OneDayOneHour" folder
9. Select "hourppt.ppt"
10. Click the "Show" button

This should launch the program.

I want to use the automatic email function, but I do not know what the   outgoing mail server information is for my internet service provider.  What can I do?

Remember, that if you have AOL as your internet service provider, the automatic email function will not work.  Listed below are a few of the popular internet service provider’s SMTP information.  Under “Options” in Plan-it, go to “Email Settings.”  You must enter the correct SMTP information for your internet service provide in the space provided, along with the other required information.

Bellsouth: mail.bellsouth.net

Comcast: smtp.comcast.net

AT&T: mailhost.worldnet.att.net

Adelphia: mail.adelphia.net

Netzero: smtp.netzero.net

If your internet service provider is not listed above, connect to the internet and launch your email program from your provider’s homepage. Look for the email settings selection.  Typically, you can find your provider’s SMTP information there.  Do not use the POP3 information. 

Whenever I select the “Save & Send Email” in the Edit Task or Edit Event windows, I get an error message.  What is wrong?

If you get an error message when this button is selected, you are not connected to the internet and the automatic email function is enabled.  Go under “Options” to “Email Settings.”  Then, unselect the “Enable Email” box.   The error message will not be generated.

Whenever I select the “Save & Send Email” in the Edit Task or Edit Event windows, no email is generated.

You must be simultaneously connected to the internet and have the correct information from your internet service provider in the “Email Settings” under “Options.”  Additionally, the “Enable Email” box must be checked.  If AOL is your internet service provider, this feature will not work.  If you select “Save & Send Email” while not connected to the internet, it will not send the automatic email later when you connect to the internet as there is no “outbox” process.

Whenever I select a button with a bold blue font in it, nothing happens or it launches my Internet Explorer indicating that the “page cannot be found.”  What is wrong?

You must be simultaneously connected to the internet to access the site you have selected.  Every button that has the bold blue font in it is a website link.  In order to access the information from those buttons, you must be on the internet at the same time.

When I attempted to install the Plan-it software, the set-up process stopped before it completed the installation.  What can I do?

Your CD may be damaged.  Contact your state evangelism office and ask for another copy.

When I attempted to install the Plan-it software, it stopped and I get an message saying that I must have Internet Explorer 5.1 or above installed on my computer.  What can I do?

This may happen if you have an older Windows 98 computer and have never upgraded your software or internet browser.  You need to install a later version of Internet Explorer.  Do a search on the internet to find a suitable place to download the most recent version.

When I open a PDF document from the Evangelism Planner interface, the document opens but it is behind the interface.  How do I get the document to open in front of the interface?

Go to your Adobe Acrobat software and look under “Edit.”  Go to select “Preferences.”  The choose the word “Startup” in the left column.  Look in the window.  If “Display Splash Screen” box is checked, uncheck it. 

I am using Windows ME.  Can I import vendors and contacts into my contact database in Plan-it from Outlook?

No.  This function has been disabled in Windows ME.

When I am in the “LifeWay Evangelism Resources” category on the Evangelism Planner CD, when I select “How to Start New Units” and then select the “Birthing Video,” the video does not play.  What is wrong?

The video file was mistakenly not included on the CD.  You will not be able to view this file from the “Birthing Video” button. You can view this file online by going to the address below and selecting the “Birthing a New Class” MPG file.

http://www.lifeway.com/lwc/article_main_page/0,1703,A=153999&M=200105,00.html

When I put the Evangelism Planner CD in my computer nothing happens. What can I do?

Most likely there is a problem with the autorun file being recognized on your system. In order to launch the disk complete the following steps:

1. Click Start
2. Click "My Computer"
3. Right-click on the CD drive with your Evangelism Planner CD in it.
4. Click "AutoPlay", the CD should launch

If it does not, right-click on the CD drive again

1. Click "Explore." A new directory window should open.
2. Right-click on "EvngelismPlanner.exe".
3. Click "Open."
4. The CD interface should launch.

When I try to install the Plan-it software I get an error saying it cannot open "planitsetup.exe." What should I do?

Why does the Plan-it software load the .NET platform on my computer?

The Plan-it software was developed using the .NET platform. We selected this platform due to it's wide usage and the opportunities it gives us for future development. If you have any questions regarding the installation of the .NET platform, you can contact technical support through this site or contact Microsoft's .NET help site at http://support.microsoft.com/ph/2965.

When I try to install the Plan-it software I get an error message that I cannot understand (i.e. - process id=0x0504 (1284) Thread id-0x470 (1136) debug cordbg.exe la 0x504). What should I do?

Most likely these kinds of errors are due to an error in installing the .NET framework. We suggest that you install the .NET framework first and then try to re-install the Plan-it software. If you feel uncomfortable installing this software or have limited technical experience you may want to solicit the advise and assistance of an experienced professional. To install the .NET framework follow these directions:

• If you have Internet Explorer go to http://windowsupdate.microsoft.com/
• Load the Microsoft Windows Update Page. "Scan for Updates" then look for and install the .NET Framework from the recommended updates.
  
• If you do not use Internet Explorer go to http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en
• Download and run the .NET Framework Redistributable Package called (dotnetfx.exe) from this Microsoft page.
  
• The .NET Framework is a 20MB+ component, so you will have to be patient if downloading over a dial-up connection.
• After installing the .NET Framework, please try installing the Plan-it software again.

I cannot install the Plan-it software on my computer because my hard drive has a drive letter assignment other than C:\. How can I install the software on my computer?

The Plan-it software installer was designed to only work with a hard drive with the letter designation of C:\. This was necessary to allow for the Auto Update feature to work and to allow the software to launch the CD interface and for the CD interface to launch the software. If your computer's hard drive has a letter other than C:\ then the Plan-it software will not be able to install on your computer unless you change the drive letter designation. NOTE: Changing the drive letter designation for your primary hard drive could cause system instability. We do not suggest doing this without the help of a trained computer professional.

When I try to print an individual task list from the "Edit Event" window I get an error. What should I do?

This is a known bug in the program. We are working to correct the error and it will be fixed in an automatic update by the end of 2005. In the meantime, you can print the entire task list for the event. This functionality is not affected by the error.  We apologize for the inconvenience.

I don't want Plan-it 'check for update' to start automatically. How do I prevent it from coming up at startup?

I have been using Plan-it successfully and suddenly I'm getting an error. What should I do?

If you get an error after having successfully used the Plan-it software, you should back-up your data and reinstall the software. Follow the directions below to do this. If you reinstall your Plan-it software without following these steps you will lose all of the data you have stored in the program.

1. From your desktop double-click on the "My Computer" icon.
2. Double-click on "Local Disk (C:)"
3. From the top menu bar select File | New | Folder
4. name the new folder "tempPlanIt"
5. Double-click on the "PlanIT" folder
6. Single-click on the file "PlanIt.mdb"
7. From the top menu bar select Edit | Copy
8. Click the icon just under the top menu bar that has a folder with an arrow pointing up on it.
9. Double-click on the "tempPlanIt" folder that you previously created.
10. From the top menu bar select Edit | Paste
11. Click the icon with the folder and arrow pointing up
12. Double-click on the "PlanIT" folder
13. Double-click on the "Uninstall.exe" file
14. In the dialogue box click on the "Uninstall" button
15. Click Finish
16. Insert your Evangelism Planner CD in your CD-drive
17. Move your mouse cursor near the top left corner of the interface and it should turn into a hand. Click here.
18. Click the "Install Plan-It Software Now" button
19. After the installation is completed click the Finish button
20. Click the EXIT button on the Evangelism Planner interface
21. On your "My Computer" explorer window you should still be in the "PlanIT" folder
22. Click the icon with the folder and the arrow pointing up
23. Double-click on the "tempPlanIt" folder
24. Single-click on the "PlanIt.mdb" file
25. From the top menu bar select Edit | Copy
26. Click the icon with the folder and the arrow pointing up
27. Double-click on the "PlanIT" folder
28. From the top menu bar select Edit | Paste
29. You should see a dialogue box asking if you want to replace the existing file. Select "Yes"
30. Double-click on the "Events.exe" file
31. The software should work correctly with all of your previous data intact.

I have just installed the PlanIt software on my Vista machine. When I try to run the program, I receive the following error message: "Could not find the database! Should be on the same directory as Events Planner!" How can I install the program?

To install the Plan-it software on a Vista machine, please follow the directions below:

1. Right Click on My Computer
2. Go to Explore
3. Go to CD Rom Drive D (or whatever CD Rom drive contains the Evangelism Planner)
4. Right Click on Evangelism Planner.exe
5. Go to Properties
6. Open Compatibility
7. Check Run this program in compatibility mode for Windows XP (service pak 2)
8. Click OK
9. Right click on th Evangelism Planner.exe
10. Select Run as Administrator
11. Follow set-up instructions.

Can I copy the Evangelism Planner contents on my computer?